WBCPI 100.32 0.0% CBA 165.98 2.3557% BHP 40.14 0.0499% RIO 119.0 -0.5931% CSL 256.28 -0.2646% NAB 41.11 1.6819% WBC 34.65 1.1384% ANZ 31.23 0.7094% MQG 235.53 1.7232% SQ2 136.48 -0.6696% WES 77.58 2.0924% NEM 72.14 -2.5003% GMG 36.16 0.0553% FMG 19.32 1.046% RMD 37.55 -0.7139% ALL 74.67 -0.6652% TLS 3.91 -0.5089% WDS 24.91 1.6735% WTC 123.43 0.1217% TCL 13.14 0.1524%
Kalkine is committed to fair and transparent dealings in the financial marketplace. Our aim is to ensure client complaints are dealt with promptly, fairly and consistently. We set out below an overview of Kalkine’s complaints process, including a description of its external dispute resolution service.
How to raise a complaint?
If you have a complaint or concern about us, our customer support call centre or our subscription services, please contact us on + (09) 884-4176 , email at [email protected] or notify in writing at Kalkine New Zealand Limited Office No: 3333, Level 33, ANZ Centre, 23-29 Albert Street, Auckland, 1010.
Resolving your complaint
We will follow our internal dispute resolution process.
We will aim to acknowledge your complaint within 24 hours (or one business day) of receiving it, or as soon as practicable.
We will review the information you provide and try to resolve your complaint at the time you raise it with us or within 2 business days. If it takes longer than 2 business days to resolve your complaint, we will keep you informed of progress and the expected resolution timeframe. We will aim to provide a final resolution of your complaint in a fair transparent and timely manner and usually within 45 calendar days of receipt of your complaint. We will respond to you with our decision, and the reasons for our decision, using the most appropriate medium (e.g., email, telephone call).
If you are not satisfied with the resolution of your complaint through our internal complaints process
If we cannot resolve your complaint or the complaint is not resolved to your satisfaction using our internal complaints process, you can contact Financial Dispute Resolution Service (FDRS) and that service may help to investigate or resolve the complaint. There is no charge for this service. Kalkine’s FDRS membership number is FM5593
You can contact FDRS at:
Post: Financial Dispute Resolution Service, Freepost 231075, PO Box 2272, Wellington, 6140
Free telephone within NZ: 0508 337 337
Overseas: If You are calling from outside New Zealand, call +64 4 381 5047
Email: [email protected]
Website: www.fdrs.org.nz